President's column
ALL OF US crave positive or constructive feedback in our professional and working lives. To actively look for it, however, is to run the risk of being told something that's more damning than helpful.
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Urban water reform a priority: Infrastructure Australia
GOVERNMENTS need to stand aside as owner/regulators of urban water utilities to allow the sector to develop along clearer market-based line, says Infrastructure Australia.
PFAS support package extended to Katherine
PEOPLE living near RAAF Base Tindal in Katherine who have been affected by PFAS contamination are to be offered a Commonwealth health support package.
Latest News
Mine clean-up rules under scrutiny by COAG
STATE AND Territory Mining and Energy Ministers have agreed to look at a nationally consistent approach to mine-site rehabilitation.
WA airfare inquiry 'a win for regional areas'
A WEST AUSTRALIAN Parliamentary inquiry into regional airfares has called for greater government involvement in Regular Public Transport operations in the state.
Councils call for for action on dockless bikes
SYDNEY LORD Mayor Clover Moore wants the NSW State Government to take responsibility for regulating dockless share bikes.
VicRoads pledges new era of roads transparency
VICROADS HAS launched a new tool to allow motorists to track the progress of upgrades and maintenance work on Victoria's roads.
Tally of buildings with combustible cladding nears 1400
UP TO 1400 BUILDINGS in Victoria may be clad in highly flammable aluminium composite panels, the Victorian Cladding Taskforce estimates.
News in brief
TRANSPORT FOR NSW is inviting expressions of interest for trials of 'emerging connected and automated vehicles' in the state's regional areas.
Mine clean-up rules under scrutiny by COAG
STATE AND Territory Mining and Energy Ministers have agreed to look at a nationally consistent approach to mine-site rehabilitation.
WA airfare inquiry 'a win for regional areas'
A WEST AUSTRALIAN Parliamentary inquiry into regional airfares has called for greater government involvement in Regular Public Transport operations in the state.
Councils call for for action on dockless bikes
SYDNEY LORD Mayor Clover Moore wants the NSW State Government to take responsibility for regulating dockless share bikes.
VicRoads pledges new era of roads transparency
VICROADS HAS launched a new tool to allow motorists to track the progress of upgrades and maintenance work on Victoria's roads.
Tally of buildings with combustible cladding nears 1400
UP TO 1400 BUILDINGS in Victoria may be clad in highly flammable aluminium composite panels, the Victorian Cladding Taskforce estimates.
News in brief
TRANSPORT FOR NSW is inviting expressions of interest for trials of 'emerging connected and automated vehicles' in the state's regional areas.
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Whether supporting growth or revitalising a struggling centre, there are common strategies, tools and approaches for maximising economic opportunities and meeting stakeholder expectations.
The Revitalising & Enhancing Town Centres conference will address how local council's can work better with their stakeholders to develop town and suburban centres that are economically vibrant, sustainable and adaptable places.
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Include the Australian Citizenship Affirmation in your events this Australia Day.
The Australian Citizenship Affirmation is a short statement based on the citizenship pledge made by new citizens which enables all Australians to affirm their loyalty to Australia and its people. The affirmation can be included at the end of a citizenship ceremony or during other official Australia Day events. It's a great way to bring the whole community together on Australia Day in celebration of our shared values.
For more information on the affirmation and to order free affirmation cards for your 2018 Australia Day event visit australianaffirmation.org.au.
The public sector in Australia is under increasing pressure to deliver more effective, efficient and responsive public services. Government organisations at all levels are prioritising the customer experience. Digital technologies play a key role in the process, as they have the ability to transform the way the public sector operates and delivers customer services.
Attend the Transforming Public Sector Customer Service conference & learn practical strategies to:
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- Lead a smooth change management process
- Transition from customer service to customer experience
Who will attend?
Senior Executives & Directors from Federal, State & Local Government with responsibilities for:
- Customer Service
- Customer Experience
- Client Services
- Service Delivery
- Customer Relations
- Contact Centres
Register now to secure early bird rates!
For more information, visit the website or contact us at registration@criterionconferences.com.