President's column
UNLESS you've experienced road trauma first-hand, it's easy to imagine this is something that happens to other people.
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WA councils collect in Smart Cities Program
THE FIRST grants under the Commonwealth's Smart Cities and Suburbs Program were announced this week, with Perth suburban councils prominent in the list of recipients.
A champion for women in Local Government
THERE IS no more energetic or effective advocate for increased female representation on councils than Ruth McGowan.
Latest News
National injury reporting a priority: COAG
TRANSPORT ministers want a national approach to measuring serious road injury as a matter of priority, citing a recent spike in road deaths.
NTC settles autonomous vehicle liability issue
HUMAN DRIVERS should be continue to be held legally responsible for maintaining control of their vehicles, no matter how fully automated these may be, the National Transport Commission has said.
NSW container deposit scheme catches a snag
THE RIVERINA Eastern Regional Organisation of Councils has refused to take on a service delivery role for the NSW Container Deposit Scheme starting in December.
Aged care homes 'mishandled' flu outbreaks
DEADLY INFLUENZA outbreaks at aged care homes in Victoria and Tasmania were exacerbated by management errors and low staff vaccination rates.
Taswater reforms 'met most objectives'
TASMANIA'S water and sewerage industry reforms met all the expected goals, though in some instances only partially so, a performance audit has found.
News in brief
GOVERNMENTS are well placed to recover transport investment costs from the home-owners and business people who benefit financially from new infrastructure.
National injury reporting a priority: COAG
TRANSPORT ministers want a national approach to measuring serious road injury as a matter of priority, citing a recent spike in road deaths.
NTC settles autonomous vehicle liability issue
HUMAN DRIVERS should be continue to be held legally responsible for maintaining control of their vehicles, no matter how fully automated these may be, the National Transport Commission has said.
NSW container deposit scheme catches a snag
THE RIVERINA Eastern Regional Organisation of Councils has refused to take on a service delivery role for the NSW Container Deposit Scheme starting in December.
Aged care homes 'mishandled' flu outbreaks
DEADLY INFLUENZA outbreaks at aged care homes in Victoria and Tasmania were exacerbated by management errors and low staff vaccination rates.
Taswater reforms 'met most objectives'
TASMANIA'S water and sewerage industry reforms met all the expected goals, though in some instances only partially so, a performance audit has found.
News in brief
GOVERNMENTS are well placed to recover transport investment costs from the home-owners and business people who benefit financially from new infrastructure.
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Government Customer Service Summit 2017
There is an increasing focus on customer service in the government sector. This summit will bring together heads of customer service and experience, heads of contact centres, and related employees to discuss their approach to customer service. Through case studies attendees will learn best practice approaches to improving public sector customer service. Attendees will also learn cutting-edge customer service methods from the private sector.
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Australian Government Customer Service Summit 2017
There is an increasing focus on customer service in the government sector. This summit will bring together heads of customer service and experience, heads of contact centres, and related employees to discuss their approach to customer service. Through case studies attendees will learn best practice approaches to improving public sector customer service. Attendees will also learn cutting-edge customer service methods from the private sector.
Key Benefits of attending:
- Learn methods for measuring and monitoring your organisations customer service.
- Understand how to effectively implement multi-channel customer experience.
- Drive efficiency by understanding your customer.
- Hear how to meet customer expectations with limited resources.
- Embed a whole-of-organisation concern for customer service.
- Learn an understanding of how to meet your customer service obligations.
- Gain private sector insights in customer service.
Learn more: Government Customer Service Summit
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A tactical solution to transform your council
Residents today expect an effortless online experience, whether they're online shopping or paying council rates. Transforming resident experience to smart digital services doesn’t have to be time-consuming or difficult.
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