From the President

Much has been said in the nine months since the Federal election about the importance of building an Australia capable of meeting the challenges of the 21st century. We all know and recognise that having the right national and local infrastructure in place is critical to the vision of a nation that can compete domestically and internationally, and foster the social, economic and physical wellbeing of all its citizens.

When the Australian Government announced on Budget night its intention to allocate some $20 billion to the Building Australia Fund to help provide essential infrastructure of national significance, I believe it signalled just how serious it is in its commitment to taking our nation forward.

Critical infrastructure of national significance includes tangible assets like ports, railways, and roads. We all know the vital role that local roads play in linking local and regional communities with each other, and to the rest of the nation, and we all know the importance to productivity of having safe road networks on which goods and services can be delivered to customers on budget and on time.

The way I describe the concept of a national broadband network is as a type of road - the one sometimes known as the 'information super highway' - and this is the basis for my reflections in this week's column.

Any modern nation around the world today features reliable telecommunications and information services. The more I travel around this huge continent, the more I am convinced that better telecommunications infrastructure is essential if Australia is to meet the challenges ahead of it.

Just as electricity, water and railways were seen as essential utilities in our emerging 19th century nation, so too should telecommunications and information services be considered the critical 'utility' of a modern 21st century Australia. All Australians, no matter where they live, work or play, should be entitled to adequate, reliable and affordable telecommunications services. Local government therefore applauds the commitment of the Australian Government to use the Building Australia Fund to create a $4.7 billion National Broadband Network (NBN) for as many Australians as possible, supported by an Australian Broadband Guarantee for those not able to access the NBN. It is also why ALGA is pleased to represent local government and community needs at the highest level, including the Online & Communications Ministerial Council.

However, it is hard to deny that there are many Australians who everyday experience less than optimum telecommunications and information services, simply because they are located in regional, remote or rural Australia. In real terms, this means that could be left behind in all areas of significance: health; education; social inclusion; lifelong learning; participation (work and social).

Just as roads physically connect communities across our nation, so too we should never let the opportunity pass to insist on high quality telecommunications infrastructure to link Australians on the information highway all across the nation. Not only would such infrastructure help bridge the distances that are often felt in every way by those who live outside our cities, it simply makes sense. We would be more connected, and better able to keep pace with the successful and competing knowledge-based nations around us, which are providing millions of people with this essential tool of our times.

ALGA is aware that the Regional Telecommunications Independent Review Committee, which was inquiring into the adequacy of telecommunications in regional, rural and remote Australia, has provided its report to the Minister, Stephen Conroy, who is expected to table it within the next month. In its submission to the Committee, ALGA stressed the importance of improving telecommunications for our local and regional communities if we are to boost our national interest and promote good social and health outcomes. In a similar vein, ALGA will soon be making a submission to Infrastructure Australia endorsing the concept of equitable, reliable adequate and affordable broadband access for all Australians.

Local government will be awaiting the Australian Government's response to the Committee's report with interest.

Finally, while I am on the topic of infrastructure, ALGA is strongly pursuing adequate funding for community infrastructure. In ALGA's submission to Infrastructure Australia, we will be highlighting local government's awareness that the fund will take care of the big projects and this highlights the need for a separate fund to tackle the smaller - but equally as important - community infrastructure. More on this in next week's column.

Cr Paul Bell AM
ALGA President

Cigarettes to be regulated

Cigarettes for sale in Australia will be subject to stringent new regulations to reduce the fire risk from smouldering butts.

The Australian Competition and Consumer Commission has announced a new mandatory standard which will require cigarettes to be tested for combustibility.

"Cigarettes will be subject to performance standards and a testing regime which will reduce the likelihood of inadvertent fires occurring when smouldering cigarettes are left near combustible materials," federal Consumer Affairs Minister Chris Bowen said in a statement.

"Cigarette-caused fires cost Australia in excess of $100 million each year not to mention the injuries and deaths that result from carelessly discarded cigarettes."

Cigarette makers will be required to change their products to ensure they self-extinguish more readily, before the regulations come into force in March 2010.

The regulations were drafted after the NSW state government raised the issue at the April meeting of Australia's Police and Emergency Management Ministers.

A study conducted by the Victorian Institute of Forensic Science found that between June 1, 2000, and June 30, 2006, 67 deaths nationally were caused by cigarette-related fires.

Murray-Darling update

New legislation to help secure the long-term future of the Murray-Darling Basin was introduced into the House of Representatives yesterday.

The Water Amendment Bill 2008 reforms to the governance arrangements of the Murray-Darling Basin. The legislation gives effect to the Intergovernmental Agreement on Murray-Darling Basin Reform, which was signed by the Prime Minister, the Premiers of New South Wales, Victoria, Queensland and South Australia, and the Chief Minister of the Australian Capital Territory at the Council of Australian Governments meeting on 3 July this year. The Bill will enable the Murray-Darling Basin to be managed nationally as one river system. The Parliament of New South Wales has already passed legislation referring its powers to the Commonwealth and South Australia introduced legislation referring powers to the Commonwealth into its House of Assembly earlier this week.

Moomba's carbon bank push

Moomba, in SA's Far North, could become a storage site for Australia's carbon dioxide emissions.

Prime Minister Kevin Rudd has launched a $100 million Global Carbon Capture and Storage Initiative, which will investigate ways to capture carbon emissions from polluters such as coal-fired power generators in the eastern states.

Carbon dioxide could be piped from Adelaide, Brisbane, Sydney and Melbourne and injected into the depleted oil and gas reservoirs in the Cooper Basin, which Mr Rudd flew over yesterday afternoon.

Santos spokesman Matthew Doman said the carbon storage project had the long-term objective of establishing a large-scale carbon storage hub at Moomba, which could eventually store up to 20 million tonnes of carbon dioxide a year and a billion tonnes over the life of the project.

Australian Pipeline Industry Association chief executive Cheryl Cartwright said the transported carbon dioxide was "dangerous" because it could be fatal if inhaled.

Lack of planners adds to housing costs

A dire shortage of town planners in Australia is having a direct impact on house prices, the Planning Institute of Australia (PIA) says.

PIA state president Dyan Currie today told the group's annual state conference at Longreach, in central Queensland, that the shortage slowed processing of development applications by local governments.

"Every single application to do something takes longer, and every time you increase the holding costs (of land) it adds to the cost of a development, so that then adds to the cost of houses and units," Ms Currie said.

"The shortage itself really has a direct impact on housing affordability."

Ms Currie said in booming Queensland, 60 per cent of councils were short of development assessment planners, while half were lacking strategic planners.

The shortage particularly affected rural and remote councils.

Despite efforts to recruit planners, vacancy rates remained high and demand for planners was expected to increase by 28 per cent over the next five to 10 years, she said.

The situation has prompted the introduction of six-month para-planning courses around Australia to supplement the work of graduates of four-year degree courses.

Ms Currie said local governments employed about 50 per cent of planners, state governments 20 per cent and private enterprise 30 per cent.

Queensland council offers $1 blocks

Richmond Shire Council in north west Queensland is capitalising on Australia's urban property squeeze by offering blocks of land for just one dollar.

The council's put up seven 600 square metre blocks of land recently released by the state government for a land grab on October 6.

The town's located about five hours west of Townsville and has a population of about 700. Council chief executive officer Michelle Clarke says they're hoping to attract more skilled workers to the area.

To apply for the land grab you must have less than half a million dollars in combined assets, pre-approval from a bank to build a home and complete the dwelling within two years and occupy the residence for at least a year. Applicants will go into a raffle for the seven blocks.

A snapshot of your local government area

If you are looking for information about the social and economic make-up of your Local Government Area, then the updated National Regional Profile may be just what you need. Released on 28 July 2008, the new National Regional Profile contains new and updated data, and many new features that make it easier to find the information you are looking for. This includes a series of on-line videos that explain step by step how to use the National Regional Profile to find regions and data of interest, and how to compare your region to others.

The profiles can be viewed on your screen, or easily downloaded to your computer. You can view/download one or many regions. The latest release contains other new features such as:

• New 'drill down' maps for selecting Local Government Areas
• Step by step guides on 'How to Select a Region' and 'How to Compare Regions'
• Help pages that explain what data are in the profiles and where to find it ('Data Availability' pages) and
• What the different types of regions are ('About the Regions in the NRP').

Councils calling on women

South Australia's councils are being given a new handbook aimed at helping them to attract more women into leadership positions in local government.

SA Local Government Relations Minister Gail Gago has launched a new guide for Councils, called Step This Way, which is about women employees in Local Government. In South Australia women hold approximately 16 per cent of senior employee positions in councils and among South Australia's 68 councils, only two CEOs are female.

Local Government Association President Joy Baluch said that encouraging women to participate in Local Government, in leadership positions has been a challenge for some time. The LGA was pleased to approve funding for the handbook and welcomed its publication.

Step This Way will be available to councils through www.lga.sa.gov.au/site/page.cfm?u=995

Quality standards for Aboriginal aged care

The Australian Government has detailed a plan to improve the long-term quality of aged care for Indigenous communities.

This includes setting - for the first time - an independent set of quality standards applied to flexible Aboriginal aged care services in remote and very remote communities.

This is supported by a $46.2 million program to support care staff and management, provide locum relief and improve facilities.

Greens want veto for NT dump

The Australian Greens are attempting to block plans to build a nuclear waste dump in the Northern Territory.

Greens senator Scott Ludlam has tabled legislation which would give the territory greater powers to veto plans to build a dump at one of four outback sites. Senator Ludlam, from Western Australia, said the process was all wrong and it was time to put the brakes on.

His legislation would repeal the Howard government's Commonwealth Radioactive Waste Management Act 2005, which enables the nuclear dump to go ahead in the territory.

Federal Labor made an election promise to repeal the laws but has yet to do so. Senator Ludlam said he suspected the Rudd government planned to press ahead with a dump in the territory. (AAP)

Australia heads north (and west!)

Australia's latest population reading shows that in the first quarter of 2008 the Australian population grew by a record 102,000, higher than any previous reading. Over the 12 months to March, Australia grew at a record 336,800 or 1.6 per cent. Net overseas migration now stands at 199,000 annually, which is double that of just four years ago. On a state by state basis the population increased by 72,400 in NSW (1.1 per cent), 87,600 in Victoria (1.7 per cent), 91,900 in Queensland (2.2 per cent), 16,900 in South Australia (1.1 per cent), 54,200 in Western Australia (2.6 per cent), 4,500 in Tasmania (0.9 per cent), 4,600 in Northern Territory (2.2 per cent), 4,600 in the ACT (1.4 per cent). More information at www.abs.gov.au

Advertisement

 

Extraordinary Change for Your Community

"The outcomes were just extraordinary"
City of Sydney staff

As a Council employee or representative, you may sometimes struggle with effecting transformational change in your community.

A number of Australian councils, including City of Sydney, Albury, Frankston, Cowra and Bendigo, have benefited enormously from an approach called 'Future Search'.

In a very rare visit to Australia, the creators of Future Search, international consultants and authors Marv Weisbord and Sandra Janoff, are coming to teach the principles behind the approach.

The workshop will help you become a better facilitator to effect change in your community across all areas including planning, visioning, sustainability, economic development, youth development, health, transport etc.

"I wholeheartedly endorse the approach."
Robert Knight, Manager OD, Hepburn Shire Council

The workshop is called Changing Communities & Organisations - One Meeting at a Time because:

1. the same principles for change apply equally to communities and organisations, and
2. the best known approach to community change is structured large group action-oriented meetings.

For more details on the approach, go to 8 Principles for Community Development.

For more details on the Workshop, go to Community Development and Organisational Change Workshop.

Advertisement

October 8 and 9, Brisbane

This important conference will feature presentations and case studies about the latest technologies and innovations being used by local governments to improve their planning and development assessment processes. A particular focus will be an expert update on the Federal Government's $30 million rollout of electronic development assessments (eDAs).

Economic development managers, councillors and senior managers from local government and regional economic development bodies will meet in Brisbane on October 8 & 9 for the 2008 National Economic Development Conference.

The two-day conference is focused on the theme of 'Innovation in Sustainable Economic Development'. More than 250 delegates are expected to attend the conference and the Economic Development Excellence Awards Gala Dinner to be held in the evening of Day 1 of the conference.

International and local speakers at the conference will include the CEO of the City of Greater Geelong, Kay Rundle; Christian Saublens, the Executive Manager of the European Association of Development Agencies, and David Jackson, the Economic Development Manager for the City of Brisbane.

More than 30 senior economic development managers and practitioners will address the two-day conference which is the peak annual event for ED practitoners. It will be hosted by Economic Development Australia, the professional body for economic development practitioners and managers in local, regional, state and federal governments.

Successful case studies in attracting knowledge-based industries, generating local tourism revenues, creating more sustainable local businesses, and building competitive advantages for local industry will be outlined, allowing delegates to immediately use that information.

It will provide a unique opportunity to network with economic development managers in local government and regional economic organisations from all parts of the country. Progress in developing the Professional Development (PD) program for Economic Development managers will be outlined. A Master Class will be held on the third day.

The agenda of the 2008 conference can be viewed at http://www.halledit.com.au/ed08
For more information, please telephone the conference organisers, Hallmark Conferences on 03 8534 5000 or email denise.mcqueen@halledit.com.au

Historic meeting on 18 November

Local Government Minister Anthony Albanese will begin issuing formal invitations today to Mayors and Shire Presidents from all councils to attend the inaugural one-day meeting of the Australian Council of Local Government (ACLG) to be held on Tuesday 18 November at Parliament House.

Invitations will also be sent to Local Government and Planning Ministers in State and Territory Governments and local government stakeholders.

After this first meeting, the ongoing membership and charter of the Australian Council of Local Government will be announced. ACLG's purpose is to establish a regular dialogue with local government on national issues and will provide a platform to discuss the '4Fs' agenda. The national meeting will start with an official welcoming function on the evening of 17 November 2008. Winners of the 2008 National Awards for Local Government will be awarded there.

The Government will meet the costs of holding the meeting, but each attendee will bear their own travel and accommodation costs.

AusLink legislation passes

The AusLink Bill passed by the Senate yesterday has flushed out at least 55 strong supporters of Roads to Recovery in Parliament.

The legislation introduced by the Minister for Infrastructure, Transport, Regional Development and Local Government, Anthony Albanese provides for the continuation of Roads to Recovery until 2014 and locks in increased funding from $300m to $350m per year. It was supported by the Opposition which, in government, was the architect of the program.

The line-up in favour of the legislation from the Government and Opposition listed in last week's 'ALGA News' has been bolstered by speeches in the House of Representatives this week from Stephen Irons, Nicholas Champion, Don Randall, Maria Vamvakinou, Patrick Secker, Dick Adams - taking it to a grand total of 55 (including Minister Albanese and Warren Truss)! In the Senate, the list includes Senators Jan McLucas, Ian Macdonald, Stephen Hutchins, Glenn Sterle and Ursula Stephens. The Hansard is available at www.aph.gov.au

ALGA President Cr Paul Bell said he was 'humbled and delighted' at the strong support for local government delivering safer roads in partnership with the Federal Government and thanked all those who have spoken so far in support of the Bill. "I have met with some MPs and Senators already to personally thank them for their support and will certainly be catching up with others when I am in Canberra on 14 and 15 October," he said.

State financial management

The Senate Select Committee on State Government Financial Management has recently tabled its report into this important public policy issue.

ALGA appeared before the Committee at its hearings in Canberra in July 2008, outlining the importance of local government in Australia, and the need to ensure that local government is adequately resourced to deliver services and infrastructure to local and regional communities. Some State Local Government Associations also participated in the Committee processes outlining these points with particular reference to their own jurisdictions.

In its majority report, the Committee has picked up on the points raised by ALGA, including the effects of previous cost shifting by the other spheres, and the need to address a lack of transparency in the reporting by state governments of funding to local councils.

ALGA welcomes the recommendation of the majority Senators that the Australian Government impose more stringent requirements on state governments, having regard to the identification of Commonwealth funds flowing through states to local government (Recommendation 11).

However, it is uncertain whether any of the recommendations will be taken up by the Australian Government. Because the Committee was established prior to the new composition of the Senate on 1 July 2008, ALP Senators formed the minority and in their own (dissenting) report, rejected most of the majority?s recommendations (including Recommendation 11).

ALGA considers that transparency in public sector financial reporting is an important issue for all governments, and will await the Australian Government's response with interest.

The full report is available here.

Healthy Spaces and Places

The last two weeks have seen two more consultation workshops on the Healthy Spaces and Places draft national planning guide, which is open for comment until 30 September 2008. Healthy Spaces and Places is a unique collaboration between ALGA, the Planning Institute of Australia, and the National Heart Foundation, and is supported by funding from the Department of Health and Ageing.

The first of the consultation workshops was held in Tasmania. The second was held in the ACT, which featured an address by the National Planning Institute's CEO, Neil Savery, and presentations about the many dimensions involved in helping to promote healthier and more active Australians through design of the built environment.

The next consultation workshop is to be held in Darwin on 10 October 2008, with a further and final two workshops to be held in Victoria (21 October 2008) and Perth (24 October 2008).

To register for the remaining one day workshops, comment on the guide, or to obtain further information on the Healthy Spaces and Places initiative, you can follow the link at www.alga.asn.au or click here.

Federal Opposition changes

The Opposition Leader Malcolm Turnbull announced his new Shadow Cabinet on Monday. Warren Truss, a strong performer, has retained his position as Shadow Minister for Transport, Regional Development and Local Government. Assisting him will be Barry Haase, as the Shadow Parliamentary Secretary for Roads and Transport and John Forrest, the Shadow Parliamentary Secretary for Regional Development. Scott Morrison is the Shadow Minister for Housing and Local Government.

The new West Australian cabinet

WA Premier Colin Barnett's Cabinet has been announced. John Castrilli is the Local Government Minister and John Day is the Planning Minister. Nationals Leader Brendon Grylls who delivered power to the Coalition Government has the Regional Development and Country Transport portfolio.

Women - win free registration!

It's on again - the leading event for women in the public sector and politics in Australia, Going Public, is back for its fourth year. Going Public will be held on November 20 and 21, 2008, at the Amora Hotel Jamison Sydney. An ideal event for women working in or with local, state or federal government, Going Public delivers cutting-edge speakers; tools for professional and personal development; tips for achieving life balance; and learning and networking opportunities.

ALGA has two free registrations to Going Public to give away, valued at $1078 each - one for a regional delegate and one for someone from a metropolitan area. Complete your registration to go into the draw to win a full refund. Type in ALGA under Special Needs on the registration form. Entries will close Monday November 3.

Town crier announces results

Sydney Lord Mayor Clover Moore and her group of independents enjoyed an old-fashioned victory after thumping the competition at the local council elections.

Initial counts on election night showed the group of incumbents garnered nearly 50 per cent of votes cast for the nine council positions.

A town crier heralded the final election results from the steps of Town Hall earlier this week to all passers-by in George Street.

The Greens group of candidates came second with 18 per cent followed by the Labor and Liberal teams.

In the mayoral race Ms Moore registered 56 per cent of votes on election night, with no challenger garnering more than 15 per cent. (AAP)

Council spying not warranted

Local councils and government departments that use internet mapping sites must learn when to turn a blind eye and respect the privacy of citizens, 'The Age' says in its editorial on Thusday.

It follows recent revelations that authorities are using internet technologies such as Google Earth and Google Street View to spy on householders in the hope of uncovering things like illegal house renovations.

Those who advocate the increased use of surveillance technology typically argue that the law-abiding and the virtuous need fear nothing from it, the newspaper says.

But does the fact that the ubiquity of surveillance cameras is no longer a matter of open contention mean that people are any more comfortable about being scrutinised - regardless of whether they were photographed doing anything illegal, or even merely embarrassing?

The editorial notes that it is difficult to restrain internet mapping sites and, as advocates of privacy point out, there is the further difficulty that no actionable right of privacy exists under Australian law.

It does not follow, however, that the council planners and building inspectors who spy on citizens in their backyards should be let off the hook, the paper says. It is not impossible to regulate local authorities, government departments and corporations. Councils rightly insist that people comply with regulations, but that does not mean councils are justified in using every opportunity that arises to police the system.

Northern Australia Taskforce changes

The Federal Government today announced an overhaul of the Northern Australia Land and Water Taskforce.

The changes include new membership, removing all politicians from the group, and new terms of reference, tackling the environmental, economic and social challenges facing northern Australia in the 21st century. As part of the overhaul of the taskforce, the Government gave them two main responsibilities. They are:

• Finding new opportunities for economic development in the north based on water availability and sustainability; and
• Reporting on the potential impact of new development on water balance and quality, the environment, existing water users and the broader community.

Prominent Indigenous leader, Mr Joe Ross from Fitzroy Crossing in Western Australia will be the new chair of the Taskforce.

The other members of the Taskforce will be:

• Mr Richard Ah Mat, Non-Executive Director, Balkanu Cape York Development Corporation
• Mr David Baffsky AO, Honorary Chairman, Accor Asia Pacific
• Dr Stuart Blanch, Manager of Northern Landscapes, World Wildlife Fund
• Mr David Crombie, President, National Farmers Federation
• Ms Elaine Gardiner, Chair, Ord Irrigation Cooperative
• Dr Rosemary Hill, Vice-President, Australian Conservation Foundation and Senior Scientist, CSIRO - Sustainable Ecosystems
• Dr Andrew Johnson, Group Executive - Environment, CSIRO
• Ms Shirley McPherson, Chair, Indigenous Land Corporation
• Mr Lachlan Murdoch, Chief Executive, Illyria PL
• Mr Michael Roche, Chief Executive, Queensland Resources Council
• Ms Terry Underwood OAM, Riveren Station, NT
• Mr Walynbuma Wunungmurra, Chair, Northern Land Council; and
• Prof Bob Wasson, Deputy Vice-Chancellor (Research), Charles Darwin University.

Under a revised timetable, the taskforce will present a mid-term report to Government by the end of this year, and its final report by December 2009. The new terms of reference and membership were prepared in consultation with each of the three northern jurisdictions. Further background on the Taskforce, including short biographies of the taskforce members can be found at www.nalwt.gov.au.

Grants to improve water data

The Federal Government is providing an extra $20 million to improve water data collection and water information networks across Australia.

Under the Modernisation and Extension of Hydrologic Monitoring Systems Program, an extra $20 million has been made available this financial year to improve water information networks in urban and regional areas.

Managed by the Bureau of Meteorology, the funding is available for a range of activities including: Improving co-ordination of monitoring activities; accuracy and currency of existing measurement networks of stream flow, meteorology, groundwater and water storages; procedures for the management of water data within agencies; and enhancing monitoring network coverage for the purposes of water resources assessment and water accounting.

Organisations listed in the Water Regulations 2008 can apply for funding, including state and territory agencies that currently monitor water resources, irrigation co-operatives, urban water utilities and catchment management authorities.

Applications can be made through bids to be coordinated by state and territory lead water agencies. Bids must be received no later than 5pm on 10 October 2008. Information including contact information, eligibility and how to apply for the funding is available here.

National Babies Day 17 October

National family counselling and maternity support provider Bonnie Babes Foundation is calling for people to honour the loss of one in four babies to miscarriage and stillbirth while becoming small miracle workers to assist the one in twenty babies who are born prematurely. Since 1994, Bonnie Babes Foundation has been providing free individual and family grief counselling to women, their partners and children as they struggle to cope with miscarriage, stillbirth and premature birth. It directly assists over 17,000 families each year around Australia. More information at www.bbf.org.au

Advertisement

 

Excellence in Local Government Customer Service Conference

November 13-14, Cockle Bay, Sydney

The Excellence in Local Government Customer Service Conference will bring together experts in customer service delivery from leading councils and the private sector who will provide detailed insights into best practice in this critically important field.

To be held on November 13-14 at Dockside Function Centre at Sydney's Cockle Bay, the conference is designed to provide local government customer service professionals with high quality information about benchmarking best practice in customer service and client relations, including latest technologies, analysis of customer feedback, complaints handling, and a range of other challenges.

Presentations will be delivered by more than 30 leading private and local government customer service practitioners on a range of topics including: Shayne Silcox, Chief Executive Officer, City of Melville; Pauline Webb, Customer Service Manager, City of Canada Bay; David Mayes, Manager, Strategic Planning and Sustainability, City of Melbourne; Mike Urquhart, Director, Corporate Services, Liverpool Plains Shire Council; June Ernst, Manager, Governance and Customer Service, City of Greater Dandenong; Brett Whitford, Executive Director, Customer Service Institute of Australia ; Paul van Veenendaal, General Manager, Customer Service Benchmarking Australia and Jeannine Walsh, Australian Teleservices Association.

Topics to be addressed include:

• Measuring customer service in local government
• Future of customer service in local government
• Best practice in complaints handling
• Investing in a service excellence journey
• Vulnerable customer strategies
• Culturally intelligent customer service
• Integrating people, processes and technology
• New customer service technology
• Latest trends in contact centre technology
• Analysis of customer feedback
• Effective internal dispute resolution

To view the Conference agenda, please go to www.halledit.com.au/ecs08/
For further information, please contact Denise McQueen on (03) 8534 5021 or email denise.mcqueen@halledit.com.au

Advertisement